Terms and conditions

On this page, you can find our general terms & conditions. In order to ensure that both we and our customers are properly equipped to meet the demands of the latest EU personal data regulation (GDPR), we have integrated these demands into our general terms & conditions. This page also includes an FAQ where we answer the most frequently asked questions that we receive about our services.

Starter Pack O6L Pro

7 Key Steps:

Initial Setup of the Omate O6L Pro and Omate Kid App.

First of all, read the User Manual, trust me it’s quick and super useful 🙂 https://www.omate.com/o6l-pro-user-manual/

1) Download the Omate Kid App and set up your Admin account (parents) to communicate with the O6L Pro watch (Kid)

– iOS: https://apps.apple.com/us/app/omate-kid/id1486298679

– Android: http://tinyurl.com/rgr68hgg

2) Charge the watch up to 100% through the magnetic USB charger. You can charge it via either your smartphone adaptor or your laptop USB port.

3) Turn on the watch and wait a few minutes for the watch to connect to the VSIM network. (Make sure you have a good 4G network connection) remember the watch is mainly aimed to be used outdoor.

4) Once you see a QR code appearing on the display of the watch, scan it from the Omate Kid app: Add Watch / Scan

5) Setup the profile of your child: First Name / Profile Photo…

6) Connect the watch to your home WiFi via the Omate Kid app: Settings / Wi-Fi / + then input your accurate Wi-Fi name and password, the server will share it to the watch of your child via the 4G network then the watch will use your Wi-Fi and will automatically connect to it once your child is at home.

If the watch loses connection with the server (usually linked to a loss of network connection) you may not be able to contact the watch and there will be a 5min gap to reconnect . You can try 5min later once you have a good connection hence WiFi connection indoor is the best option to avoid that 🙂

7) Share the QR code of the watch of your child to other family members (Wife / Husband / Siblings / Grand Parents…) you want your child to interact with via the Omate Kid App so first they will also have to setup their own profile on the Omate Kid app then go to Settings / About Watch / and ask them to scan the QR just like you did on the Omate O6L Pro watch in Step 4). NB: Please note that the follower will have less options than you as the Admin.

8) Have fun and if any problem, please contact partner@omahome.com 🙂

Reminder / Useful Links:

User Manual: https://www.omate.com/o6l-pro-user-manual/

Omate Kid App: iOS: https://apps.apple.com/us/app/omate-kid/id1486298679

Android: http://tinyurl.com/rgr68hgg


– Why am I not able to use Video Call and Call functions?

[Omate]: This issue is linked to the ability of the watch to connect to the server and therefore to the telecom network, first make sure the watch has a strong connection to the 4G network. If the watch gets disconnected from the telecom network, it requires 5min of reconnection to link to the server again.

If the watch loses connection with the server (usually linked to a loss of network connection) you may not be able to contact the watch and there will be a 5min gap to reconnect . You can try 5min later once you have a good connection hence WiFi connection indoor is the best option to avoid that 🙂

  • How can I improve the connectivity at home?

[Omate]: Remember the watch is aimed to be used outdoor when kids are out of reach. When indoor, at home, we suggest you to connect the watch to the home WiFi, Admin can do it via the OMATE KID App / Settings / Wi-Fi / + / Enter exact Wi-Fi name / Enter exact Wi-Fi password / OK then the app will share the information to the watch

  • Can the watch receive voice call? Is there any restriction in terms of duration for each call?

[Omate]: Not via the embedded VSIM software, the watch can get calls from traditional numbers only if you insert a SIM card, as for the VSIM embedded solution it is exclusively restricted to approved contacts via the OMATE KID App admin, that makes it an IoT watch that only works through Internet Data Network. The call feature (both Voice and Video) is only processed as a VoIP so through data to the OMATE KID App only. That’s a security feature to avoid strangers to call the watch and the length of each call is limited to 3min max and 10min between two calls. The O6L Pro cannot call phone numbers however it can receive phone calls and SMS if you insert a local nano SIM card into the watch then there is no limited lenght.

  • What will happen at the termination of the 3 years unlimited services?

[Omate]: After the 3 years VSIM free services offered by Omate, you can either insert a nano SIM card from a local network provider (such as AT&T and T-mobile) and subscribe to their plan or buy a yearly VSIM subscription plan from Omate. You are free to use any service you want. There is no string attached to our VSIM data plan. You can already insert a nano SIM card into the watch if you want, that will allow you to contact the watch via SMS through the messaging feature of the watch but the watch can only communicate via the OMATE KID app to guarantee the security of our platform.

  • Can the watch receive SMS from any number or is it restricted to a list?

[Omate]: Yes SMS and phone calls are allowed but only incoming calls/SMS if you insert a traditional nano SIM card. Restriction only apply to VSIM. Parents can decide to insert a Nano SIM card if they want to pay for a local telco to have a phone number attached to it then data will also go through the nano SIM card account therefore it must be provisioned.

  • Why voice and video calls are restricted to 3 minutes each?

[Omate]: Video and voice calls are limited for multiple reasons, first to avoid kids to abuse using that feature, to save battery life, to avoid over-heating etc… the only restrictions are the following: 3min max length per call / 10min between each call.

  • Can I insert a nano SIM card to just call and text the watch?

[Omate]: Yes there are two different communication streams in the watch. There’s the embedded VSIM solution which provides strictly data over the Internet via GSM connection to the strongest carrier in the range of the watch (using either AT&T or T-mobile network infrastructure) but no traditional phone or SMS support out-of-the-box. All voice, video, messaging, and location information go through the VSIM connection as a Voice/Data over Internet Protocol (VoIP). That’s included for 3 years as part of the watch package. It’s that VoIP data plan It’s unlimited 3 minute voice or video calls every 10 minutes, unlimited texting from OMATE KID app to watch and vice versa, and unlimited location pings from the app.

If one of the family does not want to use the OMATE KID App then the only way is to insert a nano SIM card (from AT&T or T-mobile) with a voice and data plan to unlock the phone line and SMS features and you will have to subscribe from a local carrier.

  • How can I continue a conversation after the 3min call?

[Omate]: You can’t make another voice / video call for the next 10 minutes but in the meantime you can text each other via the OMATE KID app and the watch. The goal is not to have lengthy conversation with your kid over that watch, it’s more about short talk.

  • Do the app voice and video calls retain the same 3 minute limit when the data traffic is going through the purchased nanoSIM?

[Omate]: Yes, that’s a system constraint for both VSIM and real physical GSM nano SIM cards that are inserted into the device.

  • Is there any process for two Omate O6L PRO watches to talk or video to each other?

[Omate]: No, we have the technologies to do so but we want to focus on parents / kids interaction only rather than making it a distractive device so kids cannot use it to chat with friends etc… We follow a less is more approach. This is strictly a “parent to child” type device, not a “kid to kid walkie talkie” device.

  • Can the watch share a picture or record video to the Omate Kid app or just use the camera for video calling?

[Omate]: Kids can share a picture (not a video) to a contact via the Messaging app of the watch. That picture will be sent to the OMATE KID app of the selected contact.

  • Is there any emergency support?

[Omate]: Yes, the kid can trigger a SOS via the red button (long press 3sec) then the watch will record a 30 seconds audio along with the GPS location to the OMATE KID app message section of the admin and the followers.

  • How to share the QR code to a family member

[Omate]: Only the Admin can share the QR code (Settings / About Watch) so the followers can scan the QR code via the OMATE KID app and follow the watch with restricted features compared to Admin.

  • International Shipping: To which countries does Omate ship?

[Omate]: Omate ships to over 100 countries all over the world. Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our warehouse in China and your shipping address. Some of our products only sell to specific countries so check on the shop to see if we can ship to your country. e.g: O6L Pro only ships to the USA and Mexico.

  • Delivery Time Estimates: How long will it take for my package to arrive?

[Omate]: The time it takes to receive your parcel depends on the country you live in, it usually takes between 10 and 20 days from the tracking number information provided via email by our Support Team. As part of our beta testers, preorder customers are the very first people in the World to receive our products; the preorders are divided between Super Early Birds (Day 1 of introduction) and Early Birds (until the end of the Preorder campaign). The preorders exclusively target our Developer Community. Therefore some of the features will not be embedded by default in the preordered units and maybe pushed via Firmware updates several months after reception.

  • Duty/VAT/import costs:

[Omate]: Customers are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order.
Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Customers are also solely responsible to any duties, import taxes and brokerage fees imputable to repaired merchandise (the taxation if any will be on replacement parts and labour and transportation)

  • Shipment Confirmation & Tracking: How will I know when my order ships & can I track my package online?

[Omate]: As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a tracking number from the logistic service provider.

In the following situations:

–       parcel is refused at delivery by the customer and sent back to us;

–       parcel stuck at custom clearance and sent back to us because of a lack of answer from the customer;

–       parcel sent back to us if customer failed to claim their parcel after delivery attempt and non-delivery notice

the customer will have to pay additional shipping fees so we can ship the parcel a second time. 

  • Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country?

[Omate]: We are sorry but we cannot mark your package as a gift since this is unlawful to your own country.

In case you are contacted by the customs, please send an e-mail to partner@omahome.com with your tracking number info

  • Return and Refund policy

[Omate]: If you bought your product directly from Omate.com and request an RMA (Return Merchandise Authorization) you can ask for a replacement or refund in case of defective hardware within 5 days of receipt, send an e-mail to partner@omahome.com with your name, e-mail address used for the purchase number, preorder number and proof of reception (logistic service provider receipt). If approved by our service, you can return it to our service center in China.
The customer shall bear the costs for the shipment back and must provide a tracking number to partner@omahome.com once the parcel is shipped. The shipping fees will not be refunded in any case.

After receiving the defective item, Omate will either repair, replace or refund the defective product. If a unit is sent for repair or replacement, Omate will bear the costs of the shipping back to the buyer.

If any items (a) are returned after the specified return period; (b) have been physically damaged, modified, or damaged by liquids; or not covered by warranty (c) are missing any parts, you will not receive any refund, replacement or repair. 

Customers are also solely responsible to any duties, import taxes and brokerage fees imputable to repaired merchandise (the taxation, if any, will be on replacement parts and labour and transportation).

  • Warranty

[Omate]: Omate provides a 3 year warranty.

This Warranty does not cover damage caused by:

• misuse or abusive use of the Omate product, including physical abuse; damages by liquids;

• incorrect operation or not following the operation instructions (as stated in the User Manual or manufacturer’s instructions provided with the Omate product);

• improper installation;

• incorrect or improper maintenance or failure to maintain the Omate product;

• failure to clean or improper cleaning of the product;

• incorrect voltage or non-authorised electrical connections;

• adverse external conditions such as power surges and dips, thunderstorm activity, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Omate’s control;

• exposure to excessive heat, moisture or dampness;

• exposure to abnormally corrosive conditions;

• use of non authorised / non-standard, defective or incompatible parts; some wall quick chargers could be harmful to the Omate devices. Please charge your Omate product via your laptop or computer to respect voltage security.

• password setting / resetting and computer virus;

• repair, modification or other work carried out on the Omate product other than by Omate Support Team;

• any damage caused by micro sims where the product is not specifically designed to accept them.

This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.

This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.

This Warranty doesn’t cover any accessory that may be part of the product (chargers, straps, headphones…).

  • Pre-order cancellation

[Omate]: A pre-order can be cancelled anytime before we ship it. If you wish to cancel your order after it has been charged, Omate will not refund the order processing fees (10 USD) and if the product has already been sent, Omate will not refund the logistic fees (15 USD).

If your Device has not yet been delivered, simply refuse delivery of the package and the Device will be returned to Omate, otherwise you shall return it by your own means and at your own cost before Omate proceed to the refund.

If you refuse the delivery, Omate will deduct the cost of return from the delivery point to its warehouse in Shenzhen (calculated by our courier, depending on the location) from the refund.

  • How to Return an Omate Product that was Purchased from a Retail Store

[Omate]: Each individual retailer will have their own returns policy. Please contact the retailer you purchased if from to determine their return policy and process.

  • Are the Omate’s Products waterproof? 

[Omate]: Omate’s products are NOT waterproof. Water damages are not covered by warranty.

  • Omate Privacy Policy (Effective Date: 01/01/2021)
  • By using the Omate website (Omate.com) and/or any of Omate’s online or mobile products, Omate software, or services, you agree to Omate’s Privacy Policy and that we may transfer and store your information.
  • IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE ANY OMATE WEBSITE, ONLINE OR MOBILE PRODUCT, OR SERVICE. We will post any modifications or changes to the Privacy Policy on the Omate website. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it frequently. If we make a material change to this Privacy Policy, we will notify you by means of a notice on the Omate website.
  • 1. Omate International Compliance
    Omate cares deeply about online privacy. Omate complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Omate has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
    In compliance with the US-EU and US-Swiss Safe Harbor Principles, Omate commits to resolve complaints about your privacy and our collection or use of your personal information. For all inquiries or complaints regarding this Privacy Policy, including European Union or Swiss citizens, should first contact support@omate.com.
    Omate has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Omate, please visit the BBB EU SAFE HARBOR web site for more information and to file a complaint: BBB.org/us/safe-harbor-complaints.
  • 2. Information You Provide
    Omate collects both personally identifiable information and non-personally identifiable information that you provide. “Personally Identifiable Information” is information that identifies you and can be used alone to contact you online or offline. Omate may collect personally identifiable information from you in the context of:
    • Processing your order for products or services offered by Omate;
    • Registration for your Omate products;
    • Providing updates to you for your Omate products;
    • Creation and administration of your user account;
    • Contest registration and prize acceptance;
    • Newsletter subscriptions;
    • Access to Omate products or services on social networks or third party services;
    • Services provided online, by way of your mobile device or the Omate software; and
    • Other uses of our software, mobile, or online services where Personally Identifiable Information is requested for use and/or participation.

The specific types of Personally Identifiable Information collected will depend upon the activity and may include your full name, email address, phone number, home address, mobile phone number, credit card information, and shipping address.
Our mobile services may request access to your photos, wi-fi network name and product serial number. Those who win a prize in our contests may be required to provide their social security number and other identification for tax purposes, which will only be used for prize fulfillment purposes. This information collection may take place by way of our online services, mobile services, or Omate software services, for example, Omate may enable you to submit registration information through the website, mobile app or Omate software.

Omate may also ask for “non-Personally Identifiable Information,” i.e., information that, alone, cannot be used to identify or contact you. Such non-Personally Identifiable Information may include, for example, gender, birth date, zip code. You may be asked to submit non-Personally Identifiable Information with Personally Identifiable Information or separately.

  • 3. Automatically Collected Information
    When you use Omate’s websites, mobile applications, or products and software services that connect to the internet, we may collect certain non-Personally Identifiable Information for such purposes as improvement of our products and software services, troubleshooting bugs, providing the services, managing the website, mobile application, and services, tracking usage, providing content for referring traffic sources and improving overall performances of the websites, mobile applications, products and software services. Non-Personally Identifiable Information may include IP address, profile information, aggregate user data, preferences, technical session information, browser type, information about your computer, hardware, software, mobile device, including unique device identifier, demographic information including gender, zip code and age, and navigational data including log files, server logs, clickstream data, and other data such as your location, where enabled, and language preference. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.
  • Omate uses cookies to store website visitors’ preferences and to record session information, such as pages visited, interactions with website features, time spent on the website, shopping cart items, language preference, intended shipping region, and purchase behavior for various purposes such as ensuring that visitors are not repeatedly offered the same advertisements, to tailor website content and newsletter communications according to visitor preferences, to serve online advertisements based on past visitors to the website, and to inform and optimize website performance and online advertising campaigns.
    We do not link the information we store in cookies to any Personally Identifiable Information you submit while on our site.
    You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set — each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. You must, however, enable cookies from Omate in order to use most functions on the website.
    Omate allows third parties to collect non-Personally Identifiable Information by way of cookies, web beacons, and as described below from the Omate website. Omate does not enable third parties to collect any Personally Identifiable Information directly from the Omate website, mobile application, products or services for their own promotional purposes. This Privacy Policy covers the use of cookies by Omate and relevant ad serving, website feature, and analytics partners, and does not cover the use of cookies by 3rd party advertisers.
  • Web Beacons
    Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ Personally Identifiable Information. One or more of our third party advertising partners employ a software technology called web beacons, that help us better manage content on our site by informing us what content is effective.
  • Ad Servers, Third Party Advertising, and Website Analytics
    We do not serve 3rd party advertisements to you while using our website, Omate.com. However, we do work with website analytics and advertising partners, including Google, Doubleclick, AdRoll, Commission Junction and Facebook, to deliver Omate advertisements on 3rd party publisher websites – these partners may set cookies on your computer’s web browser. These cookies allow our partners to recognize your computer so that the ad server can show you Omate advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using Omate.com. In this way, ad servers may compile anonymous, non-personally identifiable information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to Omate.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows Omate to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using the Google Display Network, DoubleClick for Advertisers, or other online advertising networks. By doing so, we can understand how anonymous users interacted with our website after seeing our ads.
  • Mobile Software Application
    When you use a Omate mobile applications we may automatically receive certain information about your mobile device and use of the application, including your unique device identifier, operating system, version, and other information about your mobile device as well as time spent in different portions of the Omate mobile application. We monitor customer software usage to help us develop the design and layout of the mobile application and to improve the content to better match the interests of our users.
  • 4. Uses of Information
    Omate may use non-Personally Identifiable Information to improve performance of our websites and business services, to understand how anonymous users interact with our website after seeing Omate advertisements, to identify and retarget advertisements to past website visitors, and to optimize the performance of our advertising campaigns. Omate may use both non-Personally Identifiable Information and Personally Identifiable Information to enable the purchase and fulfillment of Omate products and services, and to improve the overall Omate customer and product experience. Omate may also use Personally Identifiable Information in providing the services by way of the website or mobile application, including but not limited to: Orders – If you place an order, we will use your name and email address to send you an order confirmation email, a shipping confirmation email, and customer satisfaction emails. If you do not wish to participate in customer satisfaction emails, you may opt-out of such emails upon receipt by clicking “Unsubscribe” link contained in the email.

Customer Service â€“ Based upon the Personally Identifiable Information you provide us at the time of account creation or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your preferences.

Newsletters, Special Offers and Updates â€“ We will occasionally send you information on products, services, special promotions, contests, events, and opportunities to interact with Omate and our community. You can sign up to receive these emails from us on our newsletter sign up page and/or during checkout while purchasing a product. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see “Choice and Opt-out” section below for more details on how to unsubscribe or opt-out of communications from Omate.

Service-Related Announcements â€“ We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

5. Sharing and Disclosure of Information
Non-Personally Identifiable Information collected by Omate may be shared with third-parties to provide more relevant services and advertisements to visitors, to understand how anonymous users interact with our website after seeing Omate advertisements on 3rd party websites, to identify and retarget advertisements to past website visitors, and to optimize the performance of our advertising campaigns. We will never share your Personally Identifiable Information with a third party without your consent.
Co-Branded Websites
At times Omate will partner with 3rd party websites in a co-branded relationship, where a co-branded web page(s) is used to promote Omate products, services, photos or videos. These web pages may be designed to look and feel just like or Omate.com, but are actually hosted on a different domain. When we enter into co-branded partnerships we may at times share your name and email address in order for Omate to communicate with you about Omate related promotions, news, and updates via tools provided by our 3rd party co-branded partner website. Information collected on 3rd party co-branded webpages may not be covered under our Privacy Policy. All information collected on 3rd party co-branded websites is owned and controlled by that website’s privacy policy. Please be sure to read the privacy policy of any website that asks you to submit Personally Identifiable Information.
Customer Testimonials
At times, we may post customer testimonials on our web site which may contain Personally Identifiable Information. We obtain the customer’s consent via email and/or opt-in methods prior to posting a name, city, or stated activity/interest along with any testimonial.
User-Generated Content
If you submit your video or photo or other content to Omate, we may publish it on the Omate website or applications along with certain Personally Identifiable Information identifying you and the content will belong to Omate Limited, e.g., copyright of the content will belong to Omate if you participate to one of our contest or your first and last name or your username may be visible and public. For more information relating to the terms governing your user generated content, please see our Terms of Use.
– 3rd Party Service Providers
We use other third party service providers to offer or facilitate services on our behalf, such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you order products from Omate, we will share your Personally Identifiable Information as necessary for such third party services providers to provide the applicable service to us or on our behalf. These third parties are prohibited from using your personally identifiable information for promotional purposes. We do NOT share, sell, rent or trade personally identifiable information with 3rd parties for their promotional purposes.
– Business Transactions
Information that we collect, including your Personally Identifiable Information and non-Personally Identifiable Information, is considered a business asset. As a result, if we go out of business, enter bankruptcy, or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your information may be disclosed or transferred to a third party acquirer in connection with the transaction.
– Legal Compliance
We reserve the right to access and disclose your Personally Identifiable Information (a) to enforce legal rights and comply with the law; (b) to comply with an order from a government entity or other competent authority, (c) when we have reason to believe that a disclosure is necessary to prevent or address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage; (d) when we believe that disclose is necessary to protect our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on Omate.

6) Social Media:

  • Twitter
    We may use a Twitter widget to enable users to easily share content found on Omate.com by sending a Tweet via their Twitter Account. Please see Twitter’s Privacy Policy for more on the type of information tracked by Twitter via this feature – in particular, the section titled “Widget Data”.
  • Facebook
    We may use Facebook Like button to enable our website users to easily “Like” content found on Omate.com, and thereby share this content with their Facebook Friends. Please see Facebook’s Data Use Policy for more on the type of data tracked by Facebook via this feature.
  • Google
    We use the Google + button to enable our website users to easily “+” content found on Omate.com, and thereby share this content within the Google platform. Please see Google’s Privacy Policy for additional information on how Google collects and manages user data.

7. Links
Omate’s websites and mobile applications may contain links to other websites. Omate is not responsible for the privacy policies and/or practices on other sites. When linking to another site, a user should read the privacy policy stated on that site. Our Privacy Policy only governs information collected on Omate’s websites, mobile applications, and software services.

8. Children’s Privacy
Omate’s website, mobile applications, products and/or software services are intended for general audiences and not for children under the age of 13. We do not knowingly collect Personally Identifiable Information from children under the age of 13 and if we become aware of such collection, we will take reasonable steps to delete any such information as soon as practicable.

9. International Users
Omate operates primarily in the United States and as a result, the information we collect may be stored in the United States. Your Personally Identifiable Information may be transferred to, used, processed, or held by Omate in the United States and in other countries, including countries outside of your country of residence and used for the purposes set out in this Privacy Policy.

10. Changes in Our Privacy Policy
From time to time, our information practices may change. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page.

11. Community and Aggregate Information Security
Omate takes precautions to ensure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to account information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. For any additional information about the security measures we use on Omate, please contact support@omate.com

12. Personal Information Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We take the same care when we transmit your sensitive information to 3rd Party Service Providers to facilitate your order by using the same SSL technology. To learn more about SSL, follow this link: http://en.wikipedia.org/wiki/Transport_Layer_Security

13. Omate Contact Info:

Omate 19F, Block A, Building 8, Shenzhen International Innovation Valley Phase III, Dashi 1st Road, Nanshan District, Shenzhen 518057 China

14. Dispute Resolution By Binding Arbitration
The purpose of this Section is to provide a streamlined method for resolution of disputes between us if they arise.
PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS. In the unlikely event that Omate cannot resolve a concern to your satisfaction (or if Omate cannot resolve a concern it has with you after attempting to do so informally), then you and Omate agree to be bound by the following procedure to resolve any and all disputes between us. This provision applies to all consumers to the fullest extent allowable by law, but expressly excludes residents of Quebec, Russia, Switzerland, the Member States of the European Union, and the Republic of Korea. By accepting these terms, you and Omate expressly waive the right to a trial by jury or to participate in a class action.
This agreement is intended to be interpreted broadly. This Section covers any and all disputes between us (“Disputes”), including without limitation:
– claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud or any other legal theory;
– claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
– claims that may arise after the termination of this Agreement.
The only disputes that are not covered by this Section are the following:
– a claim to enforce or protect, or concerning the validity of, any of your or Omate’s (or any of Omate’s licensors’) intellectual property rights;
– a claim related to, or arising from, allegations of theft, piracy, or unauthorized use;
– In addition, nothing in this Section shall prevent either party from initiating a small claims court action.
References to “Omate,” “you,” and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or Software under this or prior Agreements between us. This arbitration provision evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of these Terms of Service.

A. Informal Negotiations/Notice of Dispute. You and Omate agree to first attempt to negotiate any Dispute informally for at least 60 days before initiating arbitration. Such informal negotiations commence upon receipt of written notice from one person to the other (“Notice of Dispute”). Notices of Dispute must:
(a) include the full name and contact information of the complaining party;
(b) describe the nature and basis of the claim or dispute;
(c) set forth the specific relief sought (“Demand”).
Omate will send its Notice of Dispute to your billing address (if you provided it to us) or to the email address you provided to us. You will send your Notice of Dispute to:

Omate 19F, Block A, Building 8, Shenzhen International Innovation Valley Phase III, Dashi 1st Road, Nanshan District, Shenzhen 518057 China

ATTN: Legal Department

B. Binding Arbitration. If you and Omate are unable to resolve a Dispute through informal negotiations within 60 days after receipt of the Notice of Dispute, either you or Omate may elect to have the Dispute finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other. YOU UNDERSTAND THAT BY THIS PROVISION, YOU AND OMATE ARE FOREGOING THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Hong Kong International Arbitration Centre Rules www.hkiac.org/
Your arbitration fees and your share of arbitrator compensation shall be governed by the HKIAC Rules. The arbitration may be conducted in person through the submission of documents. The arbitrator will make a decision in writing, and shall provide a statement of reasons if requested by either party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. You and Omate may litigate in court to compel arbitration, to stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.

C. Restrictions. You and Omate agree that any arbitration shall be limited to the Dispute between Omate and you individually. To the full extent permitted by law, (1) no arbitration shall be joined with any other; (2) there is no right or authority for any Dispute to be arbitrated on a class action-basis or to utilize class action procedures; and (3) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AND OMATE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Omate agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

D. Recovery and Attorneys’ Fees. If the arbitrator rules in one’s party favor on the merits of any claim then the opposite party will:
– Pay attorney fees (including expert witness fees and costs) that attorney reasonably accrues for investigating, preparing, and pursuing the claim in arbitration. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees and expenses.

The right to attorneys’ fees and expenses discussed above supplements any right to attorneys’ fees and expenses you may have under applicable law, although you may not recover duplicative awards of attorneys’ fees or costs. Omate waives any right it may have to seek an award of attorneys’ fees and expenses in connection with any arbitration between us.

E. Limitation on Arbitrator’s Authority. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

F. Changes to This Provision, we agree that if Omate makes any future change to this arbitration provision (other than a change to the Notice Address), you may reject any such change by sending us written notice within 60 days of the change to the Arbitration Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this provision.


For any other issue, you can contact us at: partner@omahome.com